Thursday, July 17, 2008

Copy: Ask-A-Librarian Page

Taken from a word doc, with very little formatting other than bullets and links (which have been manually added to this entry):

Need some help? Just ask a librarian! You can contact us three different ways:

  • In person: the Reference Desk is located on the first floor of the library, on the right as you enter the library. The desk is staffed by librarians who can help you, face-to-face. Please consult the Library Department Schedule for service hours.
  • On the phone: as long as the desk is staffed, there’s a person there to answer questions you phone in! The phone number for the Reference Desk is (318) 342-1071. You can also leave a message – we will return your call as soon as possible.
  • Via email: we are happy to answer any questions you email to us! You can send it to reference@ulm.edu. Be sure to state your question as clearly as possible in order to facilitate a prompt, appropriate, and helpful response.

You can also consult the Library’s Frequently Asked Questions. We’ve based it on questions you, the users, ask us regularly. It provides helpful answers to questions regarding borrowing policies, hours, and other services provided by the Library!

Edit, 5:22pm: Per Maren's suggestion, I have scaled back the exclamation points. I should not compose text when hopped up on Rockstar. :)

5 comments:

Karen N. said...

Thanks very much for uploading that! :-) And since blogger post are html, the code might work just as it is now.

Say, did you get that text from the "original" page? I took that same text and made it more terse for the reference page:

http://www.ulm.edu/reference/index.html#Ask-A-Librarian

You can take it if you want, but the longer version looks fine too. It doesn't really matter to me.

Karen N. said...

...or maybe that wasn't the original at all. Actually, I don't remember, now....

Karen N. said...

Oh, and I forgot to mention that the comments or ask a librarian page will likely have a new working form on it. If it does, it could say something like CONTACT US RIGHT NOW!!!!! but of course the phone, email, and FAQs link will still be there

Maren said...

Looks good, but I would vote for fewer exclamation points...

Megan Lowe said...

Karen N: No problem. I got some of the text from the original page we used, not yours. I like that we will have a form.

Maren: Yeah, I should probably lay off the coffee. :D I will go back and scale down the !'s. :)